This policy describes how Green Bison Digital ("we," "us," or "our") communicates with you via telephone calls and text messages, including through the use of automated technology and Artificial Intelligence (AI) Voice Agents.

1. Your Express Written Consent for Marketing Communications
By providing your phone number and affirmatively agreeing to our consent language on our website (e.g., by checking a box), you provide your prior express written consent to receive marketing and promotional communications from us.

Specifically, you agree to receive:

Phone Calls and Text Messages: Communications may be in the form of live calls, pre-recorded messages, AI-generated voice calls, and/or SMS/MMS text messages.

Automated Technology: We may use an automatic telephone dialing system (ATDS) or other automated technology to send these communications. Our AI Voice Agents, which are designed to simulate human conversation, are considered a form of automated technology.

Marketing Content: Communications may include promotions, special offers, announcements, and other information about our products and services.

You understand that your consent to receive marketing communications is not a condition of purchasing any goods or services from us.

2. Transactional and Informational Communications
In addition to marketing communications, we may also contact you for transactional or informational purposes, such as appointment reminders, account alerts, or customer service follow-ups. By providing your phone number, you consent to receive such informational communications.

3. Call Recording, Transcription, and Monitoring
To ensure the quality of our service, for training our AI models, and for compliance and record-keeping purposes, all calls, whether from a live agent or an AI Voice Agent, may be recorded, transcribed, and monitored by authorized personnel. By communicating with us by phone, you consent to this recording and monitoring.

4. Your Right to Opt-Out
You have the right to revoke your consent and opt-out of our communications at any time.

To Opt-Out of Text Messages: Reply STOP to any text message you receive from us. You may receive one final confirmation message.

To Opt-Out of Phone Calls: During any call, you may verbally request to be placed on our internal Do-Not-Call list. You can say phrases like "Please stop calling me," "Put me on your do-not-call list," or "I opt-out." Our agents and AI systems are trained to recognize and process these requests.

Contacting Us Directly: You can also opt-out by emailing us at [email protected] or calling (415) 894-5283‬.

Please allow a reasonable time (e.g., up to 10 business days) for us to process your request.

5. Frequency and Costs
Message frequency may vary. Standard message and data rates from your mobile carrier may apply to any text messages you send or receive.

6. Right to Speak with a Human Agent
At any point during a call with our AI Voice Agent, you can request to speak with a live human representative by stating your preference (e.g., "I want to speak to a person"). The AI will attempt to transfer you to an available agent during our business hours.